Last Updated: 18 November 2024

The Factory on Grant is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, share, and protect your information when you visit our website (https://www.thefactoryongrant.co.za/) or use our services, in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

1. Information We Collect
We may collect and process the following personal information:
● Personal Details: Name, surname, contact information, address, and any other information you provide directly.
● Technical Information: IP address, browser type, time zone setting, and location.
● Usage Data: Information on how you use our website, products, and services.
● Marketing Preferences: Your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information
● Direct Interactions: When you fill out forms on our website, sign up for newsletters, request support, or otherwise communicate with us.
● Automated Technologies: Through cookies, server logs, and similar technologies when you interact with our website.
● Third Parties or Public Sources: Information may be obtained from third-party sources (e.g., analytics providers, advertising networks, search information providers).

3. How We Use Your Information
We use your information for the following purposes:
● Service Delivery: To provide and improve our products and services.
● Communication: To respond to your inquiries, send notifications, and communicate relevant updates. THE FACTORY: WEBSITE
● Marketing: To send you marketing materials, where you have consented, or if it aligns with legitimate interest under POPIA.
● Website Improvement: To analyze website usage and improve the user experience.
● Compliance: To meet legal obligations and comply with the laws of South Africa.

4. Disclosure of Your Information
We may share your personal information with:
● Service Providers: Third parties who assist in operating our website and services (e.g., payment processors, IT service providers) and who are bound to keep your information confidential and secure.
● Legal Obligations: Authorities, if required by law or to protect our legal rights, as permitted or required by POPIA.

5. International Data Transfers
Your information may be transferred outside South Africa for processing or storage purposes, especially when using third-party service providers. We ensure such transfers comply with POPIA requirements and take appropriate safeguards to protect your data.

6. Security of Your Information
We implement reasonable and appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights Under POPIA
Under POPIA, you have the following rights:
● Access: Request a copy of the personal information we hold about you.
● Correction: Ask us to correct inaccurate or incomplete personal information.
● Deletion: Request deletion of your personal information in certain circumstances.
● Object: Object to processing of your personal information in cases where processing is based on legitimate interest.
● Withdraw Consent: If we are processing your information based on your consent, you can withdraw this at any time.
To exercise any of these rights, please contact us using the information in Section 10.

8. Use of Cookies
Our website uses cookies to collect data about your browsing behavior and improve your user experience. Cookies are small files placed on your device. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the website may not function properly without cookies.

9. Retention of Your Information
We will retain your personal information only as long as is necessary for the purposes stated in this Privacy Policy or as required by law. When we no longer need to process your information, we will securely delete or anonymize it.

10. Contact Information
If you have any questions, requests, or complaints about this Privacy Policy or how we handle your information, please contact us at:

The Factory on Grant
72 Grant Ave &, 111 Nellie Rd, Norwood, Johannesburg, 2117
THE FACTORY: WEBSITE
Virginia Mashike
065 864 5443

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email. Please review this page periodically to stay informed about how we protect your information.